We hope you love your items but if you are unhappy with your purchase for any reason, they can be returned for a refund or exchange provided that the following guidelines are observed:

 – Email us at info@cukrusaccessories.com within 14 working days from receiving your item(s), quoting your order number and request to either refund or exchange. We will give you full details and instructions on our simple return and exchange process.
Past the grace period of 14 days from when you received your item, we cannot offer you a refund.
 – You must return the item(s) in the same condition in which you received them.
The original shipping fee will not be refunded.
 – You will be responsible for paying for your own shipping costs for returning your item(s).
 – Once we receive the returned item we will assess it and will notify you about whether we are accepting the product for return. A refund will be processed within 14 days of us receiving the returned items.

We are unable to offer you a refund or exchange on the following:

 – If the items are personalised in any way or if they are ‘made to order’ – All our product descriptions will state if they are made to order so please check carefully before you purchase if you are unsure.
 – All custom orders are final and non-returnable.